1. Introduction

Arched AI ("we," "us," or "our") operates the website arched.ai and the Arched AI platform (collectively, the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

2. Information We Collect

We may collect the following categories of information:

Account information: Name, email address, company name, and job title when you create an account or request a demo.
Company profile data: Registration details, past project information, and credentials you provide to enable tender matching.
Usage data: Pages viewed, features used, time spent, and other analytics data collected automatically.
Device and browser information: IP address, browser type, operating system, and device identifiers.
Communications: Messages sent through our contact form or email correspondence.

3. How We Use Your Information

We use your information to:

Provide, maintain, and improve our Service.
Match you with relevant government tender opportunities.
Send you alerts and notifications about matching tenders.
Respond to your enquiries and provide customer support.
Analyse usage patterns to improve the platform.
Comply with legal obligations.

4. Data Sharing

We do not sell your personal data. We may share your information with:

Service providers: Third-party vendors who assist with hosting, analytics, and customer support (e.g., Vercel for hosting, Google Analytics for usage data).
Legal requirements: When required by law, regulation, or legal process.

Your bid strategies, competitive intelligence, and proprietary company data are never shared with other users or third parties.

5. Cookies and Tracking

We use cookies and similar technologies to collect usage data and improve your experience. You can control cookie preferences through your browser settings.

6. Data Security

We implement industry-standard security measures including encryption in transit (TLS/HTTPS), secure hosting infrastructure, and access controls. However, no method of electronic storage is 100% secure.

7. Data Retention

We retain your data for as long as your account is active or as needed to provide our Service. You may request deletion of your account and associated data at any time.

8. Your Rights

Depending on your jurisdiction, you may have the right to:

Access the personal data we hold about you.
Request correction of inaccurate data.
Request deletion of your data.
Object to or restrict processing of your data.
Receive your data in a portable format.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.

10. Contact Us

If you have questions about this Privacy Policy, please contact us at hello@arched.ai.