Privacy Policy

1. Who we are

Arched Technologies Pvt Ltd (“Arched”, “we”, “us”) is an AI-native engineering firm. We deliver engineering work for contractors: estimating and quantities, procurement, and contract management.

This policy explains what personal information we collect and how we use it when you visit arched.ai, send us a project, book a call, use our customer portal at app.arched.ai, or work with us as a customer. Together we call these the “Services”.

2. Information we collect

• Contact and booking details. When you send a project, book a call or email us: your name, work email, company, phone number if you give it, the time and time zone you choose, any notes, and the email addresses of guests you add.
• Project documents. Tender documents, drawings, specifications, calculations, bills of quantities and other files you send us, and the deliverables we produce from them. These can contain personal information, such as names and contact details of people on your project.
• Customer portal account. Your name, email address and login details when you use app.arched.ai.
• Usage and device data. Pages viewed, the site that referred you, approximate location from your IP address, browser and device type, collected through cookies and similar technologies (see section 6).
• Correspondence. Emails and messages you exchange with us.

3. How we use it

• To scope, quote for and deliver the work you ask for, and to have our engineers review and sign it off.
• To schedule and hold calls, and to reply to your enquiries.
• To run the customer portal and keep it secure.
• To improve our quality checks. Your documents are used to deliver your work. We use project history to improve our system only with your permission.
• To understand how the website is used and measure our marketing.
• To prevent spam and abuse, and to meet our legal obligations.

We do not sell your personal information.

4. How AI is used on your documents

Our production system uses AI models, which can include models run by third-party providers, to read documents, take off quantities, run checks and draft deliverables. Where a third-party provider processes your documents, it does so on our behalf and only to deliver your work. Our engineers review the output, make the judgment calls and sign the work off before it reaches you.

5. Who we share it with

We share personal information only with:

• Service providers that run parts of the Services for us: Vercel (hosting, analytics and performance monitoring), Google (website analytics through Google Analytics, and advertising measurement and remarketing through Google Ads), LinkedIn (ad measurement through the LinkedIn Insight Tag), Resend (email delivery), Cal.com and Zoom (call scheduling and video calls), and AI model providers (section 4).
• Professional advisers, such as lawyers and accountants, where needed.
• Authorities, when the law requires it.
• A successor business, if Arched is involved in a merger, acquisition or sale of assets, under the same protections.

We never share your project documents or deliverables with other customers.

6. Cookies and tracking

We use cookies and similar technologies from Google Analytics, Google Ads, Vercel Analytics and the LinkedIn Insight Tag, loaded through Google Tag Manager, to understand how visitors use the site and to measure our advertising.

We use Google Ads remarketing to show our ads to people who have visited the site, on Google Search, YouTube and other websites. Google uses cookies to do this based on your visit. You can turn off personalised ads from Google in Google’s Ad Settings, and opt out of LinkedIn ad measurement in your LinkedIn settings.

You can also block or delete cookies in your browser settings. The site works without these cookies.

7. Confidentiality and NDAs

We treat the documents you send us as confidential. We’re happy to sign a non-disclosure agreement before you share anything. Where an NDA or a contract with you covers your documents, its terms apply alongside this policy and take precedence where they differ.

8. Where your information is processed

We work from San Francisco and India, and our service providers operate in several countries. Your information may be processed in India, the United States and other countries where those providers operate, with safeguards appropriate to the transfer.

9. Security

We use encryption in transit (TLS), access controls and reputable hosting providers to protect your information. No method of transmission or storage is completely secure, but we work to protect your information and will tell you if a breach affects it where the law requires us to.

10. How long we keep it

We keep contact and booking details for as long as we need them to respond to you and to keep business records. We keep project documents and deliverables for the length of the engagement and afterwards as long as needed for our records and legal obligations, or delete them sooner on request where the law allows.

11. Your rights

Depending on where you live, you may have the right to:

• Access the personal information we hold about you.
• Correct information that is inaccurate.
• Ask us to delete your information.
• Object to or restrict how we use it, or withdraw consent you have given.
• Receive your information in a portable format.

To use any of these rights, email hello@arched.ai. We’ll respond within the time the law requires.

12. Children

The Services are for businesses and are not directed at children. We do not knowingly collect information from children.

13. Changes to this policy

We may update this policy from time to time. We’ll post the new version on this page and update the date at the top. If a change is significant, we’ll tell customers directly.

14. Contact us

Questions about this policy or your information: hello@arched.ai.